Brian was amazing! He had a perfect blend between personal experience and professional. I told him what I wanted to get out of our conference and he really was able to work our topic. Everyone enjoyed his positive and engaging personality. I would love to have him join in the future to expand on this topic.

Jaymee M

Women in Cable Telecommunications

Brian was extremely accommodating and a pleasure to work with. He was genuinely interested in the needs of our organization and made sure to hit all of the points important to us. I received positive feedback from our managers regarding Brian’s presentation and his “easy to listen to” communication style. I would definitely recommend Brian to any organization wanting to discuss customer service, civility, respect, communication, or any related topic. Brian does a wonderful job.

Debra Gill

Director HR and Labor Relations, City of Pleasanton

I have known Brian Baker, both professionally and personally, for over 3 decades. Brian has established himself as a thought leader in the field of soft skills development. His tenure as a Leader/Manager at both AT&T and Bank of America has given him the insight and knowledge to the benefits of soft skills to advance corporate goals. Brian is providing employers and employees the knowledge to improve employee moral and satisfaction, customer satisfaction and retention, and overall company success. As a lecturer, author, and trainer, Brian has demonstrated the talent to deliver his insights in an easy and accessible way that is both engaging and inspiring. I highly recommend Brian Baker and his company Respectology to deliver results to any business that is looking to succeed in a highly competitive environment.

Charles “Chappie” Jones

Council Member, City of San Jose

My business partner, our staff and I recently benefited greatly from the communication training received from Mr. Brian Baker. Success in business is primarily wholly influenced by the effectiveness of communication. It is all about interpersonal interactions, and there is no time in recent history where the concepts taught by Mr. Baker are not more critically needed than now. We see in current discourse a general departure from civility, grace, and eloquence. We see a widening gulf between people in part born of the technological advancements that allow anonymous and intermediary communication. It is easier to be rude or to be direct minus all the softeners, when one can tweet or text or talk to a recording machine. But ultimately decisions in business are made between human beings, hence the value of Mr. Baker’s message. I highly recommend him to any business team. Your human resources are elemental…fundamental to your success. Make sure they know how to best represent you and your company!

Dr. Monica Crooks



Thank you so much for the incredible workshop you conducted for our teachers on “Making Partners of Our Parents”. The techniques you taught on teaming, better communication and rapport building will definitely enhance our teacher/parent relationships this school year. You are welcome back anytime.

Merryhill Schools

Brian is an enthusiastic and encouraging coach. The questions he asks open my mind and help me to look within myself to identify my goals and to reach them. He’s patient, positive, and like a true coach in any sport– inspiring and motivating. Brian makes me feel relaxed yet empowered to do ANYTHING I dream of.

Kimberly Lewis

If you’re looking to improve in the area of getting what you need or positioning yourself for success, I highly recommend Brian as your coach. Not only do I connect much easier with people, but I have found my authentic self in doing so. Thanks for the love Brian!

Ray Barnett

Brian is a “sugar rush” for the soul without the calories.


American Cancer Society

I thought he was fabulous Sonya, thank you for inviting him to our staff meeting. Really enjoyed his presentation.