WHEN YOU NEED A SPEAKER THAT HAS AN IMPACT
LONG AFTER THE EVENT IS FINISHED…

Looking for a keynote speaker with a fresh perspective on outstanding customer experiences? With more than 10 years of speaking experience, I have keynoted company conventions, presented at national conferences and spoken for NBA teams at their community events. When you need a speaker who is engaging, appropriate and ready to provide your audience with an uplifting experience, I am here for you. 

LEADERSHIP PRINCIPLES:
Model the Behavior You Want to See

Too often the term management is used to describe leadership. Nothing could be further from the truth.  Managers are chosen or assigned a position of authority, while leaders are called to guide and mobilize individuals and groups to follow the companies clear, compelling vision for the future. During his 25 years of leadership in Corporate America, Brian developed, taught, coached and mentored scores of people to be Inspirational leaders of others for the greater good of both the organization and themselves.

Every business should strive to create a “leadership mindset” with all of their employees.

ACTIONABLE TAKEAWAYS

Attendees will leave the session understanding how to:

  • Identify “trust makers” and “trust breakers” as vital components of Inspirational leadership.
  • Challenge the status quo, and empower others to act, while modeling the way.
  • Incorporate encouragement (particularly in times of change) into your leadership style..
  • Leave your organization in better than you found it.

CUSTOMER SERVICE:
The Emotional Intelligent Way

Social and emotional intelligence is the ability to be aware of our own emotions and those of others, in the moment, and to use that information to manage ourselves and manage our relationships.

Lack of social and emotional intelligence (S&EI) in the workplace is causing heartburn for many companies around the country. Every few weeks we hear stories about customers, both internal and external, being treated in a disturbing manner. Do you want employees who can demonstrate sound judgement in the workplace?  This program is designed to introduce the concepts of S&EI to significantly improve employee awareness and productivity.

ACTIONABLE TAKEAWAYS

Attendees will leave the session understanding how to:

  • Accurately read situational awareness and “respond” accordingly.
  • Communication and listen respectively in order to effectively manage workplace relationships.
  • Better manage triggers that cause disruptive emotions and impulse behavior in the workplace.
  • Use big picture thinking to create long term benefits.

DO YOU HAVE A CULTURE OF SERVICE?

Lack of social and emotional intelligence (S&EI) in the workplace is causing heartburn for many companies around the country. Every few weeks we hear stories about customers, both internal and external, being treated in a disturbing manner. Do you want employees who can demonstrate sound judgement in the workplace?  This program is designed to introduce the concepts of S&EI to significantly improve employee awareness and productivity.

ACTIONABLE TAKEAWAYS

Attendees will leave the session understanding how to:

  • Offer appropriate assistance and make themselves available.
  • Use the power of communication; both verbal and non-verbal.
  • Incorporate positive word usage in every interaction.
  • Follow through and check for customer satisfaction.
  • Tune in to others’ perspective, show empathy and respond appropriately.