INSPIRATIONAL LEADERSHIP:
HOW TO TRULY INSPIRE YOUR TEAM

Too often the term management is used to describe leadership. Nothing could be further from the truth.  Managers are chosen or assigned a position of authority, while leaders are called to guide and mobilize individuals and groups to follow the companies clear, compelling vision for the future. During his 25 years of leadership in Corporate America, Brian developed, taught, coached and mentored scores of people to be Inspirational leaders of others for the greater good of both the organization and themselves.

Every business should strive to create a “leadership mindset” with all of their employees.

Actionable Takeaways:

Attendees will leave the session understanding how to:

  • Identify “trust makers” and “trust breakers” as vital components of Inspirational leadership.
  • Challenge the status quo, and empower others to act, while modeling the way.
  • Incorporate encouragement (particularly in times of change) into your leadership style.
  • Leave your organization in better than you found it.

SOCIAL AND EMOTIONAL INTELLIGENCE
AND YOUR CUSTOMERS

Social and emotional intelligence is the ability to be aware of our own emotions and those of others, in the moment, and to use that information to manage ourselves and manage our relationships.

Lack of social and emotional intelligence (S&EI) in the workplace is causing heartburn for many companies around the country. Every few weeks we hear stories about customers, both internal and external, being treated in a disturbing manner. Do you want employees who can demonstrate sound judgement in the workplace?  This program is designed to introduce the concepts of S&EI to significantly improve employee awareness and productivity.

Actionable Takeaways:

Attendees will leave the session understanding how to:

  • Accurately read situational awareness and “respond” accordingly.
  • Communication and listen respectively in order to effectively manage workplace relationships.
  • Better manage triggers that cause disruptive emotions and impulse behavior in the workplace.
  • Use big picture thinking to create long term benefits

A CULTURE OF SERVICE

Lack of social and emotional intelligence (S&EI) in the workplace is causing heartburn for many companies around the country. Every few weeks we hear stories about customers, both internal and external, being treated in a disturbing manner. Do you want employees who can demonstrate sound judgement in the workplace?  This program is designed to introduce the concepts of S&EI to significantly improve employee awareness and productivity.

Actionable Takeaways:

Attendees will leave the session understanding how to:

  • Offer appropriate assistance and make themselves available
  • Use the power of communication; both verbal and non-verbal.
  • Incorporate positive word usage in every interaction
  • Follow through and check for customer satisfaction
  • Tune in to others’ perspective, show empathy and respond appropriately